Terms of use

Last updated: November 2026 · This is a translation; if it differs from the Hebrew version, the Hebrew version prevails.

Welcome to EinTisa ("the site" or "the service"). Use of the site and of the phone line 077-229-1988 is subject to these terms. If you don't agree to them, please don't use the service.

1. What the service is

• The service provides a first, technical check of whether you may be entitled to compensation for a cancelled, delayed or changed flight, based on fixed rules from Israeli law, the EU regulation (EU261) and the UK rules (UK261), and on the answers you give.
• Where suitable, and at your request, we handle the claim ourselves with the airline, after you sign an agreement and a power of attorney.
• The service also offers general information, such as the guide to claiming by yourself.

2. No legal advice

EinTisa is not a law firm and does not give legal advice or representation. The result of the check is only a first assessment. It does not determine entitlement, does not guarantee compensation, a refund or a successful claim, and is not a substitute for a professional review of your case. Whether to claim, how, and through whom is your decision alone.

3. Accuracy

The result depends on the accuracy of your answers and on the information available to us. Compensation amounts and rules change from time to time; we try to keep them up to date, but errors or outdated information are possible.

4. Handling the file and our fee

• The file is handled by us alone, with the airline, and does not include representation in court. Our fee is a percentage of compensation actually received, set out in the service agreement you sign. No compensation, no fee. Your relationship will be governed by its own terms and fees, which you should read first.
• EinTisa may receive a commission from the specialist for a referral, at no extra cost to you.
• We are not responsible for the service, results or conduct of third parties, including airlines.

5. Using the site

Do not use the service for any unlawful purpose, give false information or another person's information without their permission, or interfere with the site. A parent may give details on behalf of their children who travelled on the same booking.

6. Intellectual property

The content, design, logo and the name "EinTisa – אין טיסה" belong to the site's owners. You may share links to the site and the guide; you may not copy the content for commercial use without written permission.

7. Limitation of liability

The service is provided free of charge and "as is". To the extent permitted by law, EinTisa will not be liable for any direct or indirect loss arising from use of the service or reliance on the check result or the information on the site, including missed claim deadlines. We recommend acting early and checking your case with a professional.

8. Privacy

Use of the information you give us is governed by our privacy policy.

9. Changes

We may change or discontinue the service, or update these terms, from time to time. The version on the site at the time of use applies.

10. Governing law and jurisdiction

These terms are governed solely by Israeli law. The competent courts of the Jerusalem district have exclusive jurisdiction.

11. Contact

Email: info [at] eintisa.com · Phone: 077-229-1988